We want you to be fully satisfied with your purchase. Please review our refund policy below for details.
1. General Refund Policy
We accept refund or return requests under the following conditions:
- The item arrived damaged or defective
- You received the wrong product
- The item does not match the description on our website
If any of these apply, please contact us within 7 days of receiving your order. We may request supporting evidence (e.g., photos) to process your request.
2. Conditions for Refunds
To be eligible for a refund:
- The item must be unused and in its original packaging
- Proof of purchase is required
- You must contact us before returning any items
Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to the original payment method within 7–10 business days.
3. Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Digital products that have been downloaded or accessed
4. Order Cancellations
To cancel an order, please contact us within 12 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
5. Contact Us
For any questions regarding this policy, please reach out to us at: company.zenkaillc@gmail.com